Forum Discussion
Teams DR, call settings (forward my calls) are randomly lost in multiple tenants
Christoph Schochwe encounter this issue as well. For our case the issue seems to appear if the user were to sign in to a separate client Eg. sign in to Teams on another desktop client or IP Phone. On this new sign in the call forwarding settings are seen as default settings and does not seem to sync from the settings set previously. From the look of it the new sign in seems to override any call forwarding settings previously set.
Hi, it's known bug and it's currently being fixed by Microsoft. The settings are lost when you log off, as long as you don't log off from the Teams client and stay in it won't happen. But there is nothing more you cant do about it. If you need a workaround in case you have Teams users that are "unpersonal", e.g. a phone number/account that is not used by a real person but is needed to serve for a call group or similar, just write me a mail.
In case you want to escalate with Microsoft Support you can mention the following ticket numbers:
#14965540 #15281224 #15067342. The fix was promised to be ready within 4 weeks (said in beginning of July), but they told me last week that it's not yet ready.
