Forum Discussion

Copper Contributor

Oct 06, 2020

Teams disconnects when hitting "transfer" or "consult and transfer"

hi, Wondering if anyone faced similar issues or can point me in the right direction. * Client answers call queue * Client tries to "consult and transfer" or "transfer" and before you can even ...

microsoft teams

friccicr

Copper Contributor

Jun 17, 2021

Just got a couple of calls from customers facing the exact same behavior. Not 100% of the users, which is even more strange as they all share the same infrastructure (SBC, network). Anybody has any update on this?

Thanks!

FR