Teams disconnects when hitting "transfer" or "consult and transfer"

hi, Wondering if anyone faced similar issues or can point me in the right direction. * Client answers call queue * Client tries to "consult and transfer" or "transfer" and before you can even ...

microsoft teams

TechGuy88

Copper Contributor

Oct 07, 2020

HenryPhillipsNimbitech

@henryarphillips365

Thanks Henry, I signed into teams as the client on my PC and did some testing from my mobile, issue continues so proves Network infrastructure not at fault as we use teams within our business no problems.

Oddly only half the calls seem to drop during the "transfer" or "consult and transfer" and sometimes it even works the first time, then you resume call and hit transfer again and call drops.

Checked the call logs for the user, attached debug excel file and overview shows response code: N/A along with some other odd info I couldn't find any details for which looks suspicious

Cnd_Skype_ResultDetail: Trouter client failed to deliver Http message.
Cnd_Skype_ResultCode: 404
Skype_ResultDetail: CallEndReasonLocalUserInitiated

I have forward this onto MSFT ticket which they can hopefully make sense of.