Forum Discussion
Teams disconnects when hitting "transfer" or "consult and transfer"
I would certainly take a look at the call analytics of the user, via the Teams admin Centre. It is amazing the amount of info you can get regarding a call.
Not a solution but might help narrow down the issue and put those fingers away š
Thanks
Henry
@henryarphillips365
Thanks Henry, I signed into teams as the client on my PC and did some testing from my mobile, issue continues so proves Network infrastructure not at fault as we use teams within our business no problems.
Oddly only half the calls seem to drop during the "transfer" or "consult and transfer" and sometimes it even works the first time, then you resume call and hit transfer again and call drops.
Checked the call logs for the user, attached debug excel file and overview shows response code: N/A along with some other odd info I couldn't find any details for which looks suspicious
Cnd_Skype_ResultDetail: Trouter client failed to deliver Http message.
Cnd_Skype_ResultCode: 404
Skype_ResultDetail: CallEndReasonLocalUserInitiatedI have forward this onto MSFT ticket which they can hopefully make sense of.
ā
we are facing the same issue. Is there any feedback from support in the meantime?
Which SBC are you using?
Is there any fix being rolled out for this issue yet? It's a known problem but doesn't seem to be being resolved? Our MD is questioning why we purchased teams licenses if the most simple thing of transferring a call isn't going to work
