Teams Direct Routing v/s Operator Connect

Hey vikramh24288 

Looks like Microsoft just announced at Inspire last week what you were eluding to about a couple of other operators launching OC soon in India ( https://www.airtel.in/business/b2b/airtel-iq, https://www.tatacommunications.com/solutions/unified-communications/unified-communications-as-a-service/microsoft-teams-solutions/operator-connect/, and https://www.tatatelebusiness.com/cloud-and-saas/smartflo/ucaas/ 

As per your comparison between offering DRaaS vs Operator Connect, the company I work for ( https://goziro.com/uc-managed-services/microsoft-teams-voice-calling/?hsCtaTracking=5a5132f8-629a-444b-95b7-0004629491e3%7C67f0eff1-5c47-4eb9-83fb-21bd79a4ec2a went through a similar exercise in identifying the pros/cons of the types of PSTN connectivity (Calling Plans vs OC vs Direct Routing).

Although there's no connectivity with MAPS as you correctly mentioned, our team developed an extremely reliable calling solutions through DRaaS via hosted/managed geo-redundant SBCs. 

As for the perceived advantage of managing your numbers/carriers from a single place (TAC) - We were able to build and provide our customers with a https://goziro.com/uc-provisioning-software/teams-provisioning/ with Role Based Access Control so that they can manage all their numbers and policies (across any carrier and any type of number including Direct Routing). This removes the need for having to go into TAC or needing Powershell. 

Ultimately, we found that our customers may have much more to consider than just PSTN connectivity when moving their calling to teams and choosing their providers. How will the number porting experience be? What do they do with / how to migrate off an existing PBX with features that teams don't support? What will they lose/gain? What kind of support will they receive?  What kind of contact center needs do they have? What about compliance recording?  The list goes on... 

There's often a lot more to the convo than just Direct Routing vs Operator Connect.  By looking at our customer's calling needs more holistically, the conversation quickly moves away from "Where do you want to buy your numbers from" and more into "What kind of provider do you want to partner with".