Forum Discussion
Teams Direct Routing v/s Operator Connect
Hello, I am looking for a comparison (pros and cons) between Teams Direct Routing and Operator Connect. Main question is: Why should customers opt for Teams Direct Routing over Operator Conne...
vikramh24288 In most scenarios OC is simpler for a customer than a carrier hosted DRaaS option. The customers admin experience is far simpler.
To answer you question why to choose DRaaS maybe if the carrier offered services to connect to other SIP trunks through the hosted SBCs, e.g. to an on prem PBX or other voice services, or perhaps if the customer wanted to be able to route calls to different carriers based on the destination.
At a technical level for a carrier, if you have a DR solution of SBCs then you can use that as well for Operator Connect, it's really just an additional layer of software to integrate with the Microsoft APIs for OC and a validation process. Operator Connect Accelerators will help you with that software.
Thanks Steven