Forum Discussion

Adityo Prabhaswara H.'s avatar
Adityo Prabhaswara H.
Copper Contributor
Sep 08, 2019

Teams Direct Routing Extension Transfer Failed

Hello Guys, Is it possible to transfer Teams Direct Routing call to Teams user via their user extension?. Apparently, it only works only by searching via Teams contacts and it doesn't work when ...
microsoft teams
Mufarak's avatar
Mufarak
Copper Contributor
Sep 10, 2019

HiAdityo Prabhaswara H. 

 

Are you using User Dial Plan for the Users? Normally how i setup is.

 

User tel URI : +62191012XXX By Default Service Country Dial Plan applies and will create user dial plan with 2XXX & 3XXX with internal set to false. if i set to false and configure pstn usage and route, it will route the calls to GW.

 

From there, we will divert back to Teams. with Prefix as +6219101 2XXX . Its workaround. Hope you know how Online Dial Plan works but still check the below links for understanding. Apart from Service Location dial plan, we can create User Dial plan as per our requirements. If internal extension is set to false, it will route the calls to PSTN GW only .

 

https://blog.insynctechnology.com.au/skype-business-cloud-pbx-tenant-dial-plans-landed

 

 

Adityo Prabhaswara H.'s avatar
Adityo Prabhaswara H.
Copper Contributor
Sep 10, 2019

Hi Mufarak

 

Actually, I am using Tenant Dial Plan since I want to override and prevent normalization from default Service Dial Plan.

 

Anyway, it seems that i can get it working now, i just need a proper REFER routing in SBC then it goes correctly as DaveChomi said.

  • DaveChomi's avatar
    DaveChomi
    Iron Contributor
    Sep 10, 2019

    Adityo Prabhaswara H. 

    With Service Dial Plan you mean country specific Service Dial plan based on location of the user? I thought that country service dial plan is basically merged with user defined tenant dial plan or global tenant dial plan. Anyway all the time as merged and service one in place. Isn't it like that?