Forum Discussion

Copper Contributor

Jul 11, 2019

Teams Dialpad - isEVEnabled:Null

Hi All, After working wit Microsoft Support now for a week and getting no where, Hoping you guys can give me more luck. We are having issues provisioning users, and the dial pad not showing in T...

microsoft teams

Francois Doremieux

Former Employee

Jul 11, 2019

Simon-G did you ask for an ICM to be opened? We can help you, need that step please. Thank you

Simon-G wrote:

Hi All,

After working wit Microsoft Support now for a week and getting no where,

Simon-G

Copper Contributor

Jul 11, 2019

Hi, Sorry, for being silly, Whats an ICM? I have a ticket number from online support and the emails we have been sending that's all.

EefTredion
Copper Contributor
Oct 08, 2019
Simon-G was this problem solved, and if so, how did you do it? Having the same problem here. 3 users, all the same, but 1 is missing the dialpad.
- MikeCrowley
  Iron Contributor
  Jan 06, 2020
  EefTredion
  In my case the solution was to assign a new voice routing policy to the user and then wait an hour.
  
  New-CsOnlineVoiceRoutingPolicy "US and Canada" -OnlinePstnUsages "US and Canada"
  # maybe wait http://www.teamsadmin.com/2018/10/03/direct-routing-assign-only-user-policy-specific-user/
  Grant-CsOnlineVoiceRoutingPolicy -Identity "myEmail@contoso.com" -PolicyName "US and Canada"