Forum Discussion
Teams device can't receive inbound calls from external people.
Kelemvor333 Ditto what Chris said.....changed to "Teams Only" mode to test and that did the job and yes - it was within an hour for us.....FYI I have the same phone to test.....so far so good....but noticed meetings/voice mail not syncing properly....for example delete a vmail in Teams on computer/mobile and still on phone....unless you log out.....I'll troubleshoot further soon. We've recently switched coexistence mode to "Teams Only" for all.....testing with a few users for the Phone System/Calling Plans...hoping to shut down the PBX at the end of the year! Good luck with your testing!
TammyIt does appear that after a bit it started getting calls so it looks like that is working. Have you tested putting a call on hold on the T58A? I can tap the screen to put a call on hold but the "Resume" button on the screen doesn't seem to work. I tap it over and over but nothing happens. I was able to use one of the hard buttons to get back to the call but don't know why the screen didn't work.
I also don't see any voicemail on the phone at all. I called and left a test message but the VM screen just shows a welcome notice that I can listen to VMs or read the transcripts, but nothing is there.