Forum Discussion
Teams desktop app for a colleague on their personal device at home with error CAA20002 + AADSTS80014
Dear Teams gurus, have you ever come across this error? Basically its a 3rd lockdown here in the UK so we are all back to remote learning. One of our teachers is experiencing a most peculiar pr...
Hi,
Clear cache and maybe reinstall Teams is a good idea.
Clear the Microsoft Teams Client Cache (commsverse.blog)
AADSTS81004 indicates that there is some problem with the SSO.
AADSTS81004 DesktopSsoIdentityInTicketIsNotAuthenticated - Kerberos authentication attempt failed.
Azure AD authentication & authorization error codes | Microsoft Docs
Thank you very much for this.
Unfortunately i am not going to get to try it now as the person was in a hurry and another colleague had to take it up in my absence as i had to do something else.
I had seen other posts suggesting clearing the cache and that was going to be my next step but it wasn't to be i guess.
I hope this helps others in the same pickle.
Many thanks for your kind help.