Forum Discussion

Iron Contributor

Dec 18, 2019

Solved

Teams Desk Phone - Call on hold hangs up with handset

I've experienced this frustrating issue on two different Teams desk phones from different manufacturers over the past few months as we've been piloting some new phones to replace our old Polycom VVX ...

microsoft teams

Stephan Swinford
Oct 24, 2022
It appears that this issue is finally resolved after a recent update (at least on my Yealink MP54). You should be able to put a call on hold and hang up the handset now without hanging up the call.

LinusCansby
ekamien
RossSivertsen
Jason_Scott

Jason_Scott

Copper Contributor

Aug 22, 2022

Stephan Swinford Just curious whether anyone has heard anything from MS on this issue. We have two different models of Poly Teams phones (CCX-500 and CCX-600) and they both exhibit this behavior: put call on hold, hang-up handset, call gets terminated.

Hoping maybe MS has come up with a fix that I just haven't heard of yet.

Stephan Swinford

Iron Contributor

Aug 22, 2022

Jason_Scott Nope, this issue still occurs on our phones. Though since it's happening on Poly as well as Yealink, I think it's definitely a Teams issue and not a firmware/manufacturer issue as MS "Support" tried to make it out to be.

R4addZ
Copper Contributor
Aug 24, 2022
We actually found a simple answer to all these issues.....We stopped selling Teams! Probably haven't installed one since I first posted in this thread in fact we have replaced many of the ones we did install.