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JRichmond's avatar
JRichmond
Copper Contributor
Mar 31, 2020

Teams Critical Missing Feature

We've been trying to roll out Teams for a while now and having problems internally with adoption. Now with remote working due to COVID-19, we thought "hey, this is a perfect opportunity to get people to use Teams".

 

But we can't get anybody to use it. Instead, most of our user base has gone headlong into GoToMeeting. I've got people who hate computers scheduling six GoToMeetings a day, who won't touch Teams with a 10-foot pole.

 

You know why?

 

Because Teams (like Skype before it) is missing a critical feature that seemingly every competitor product has built-in: conference bridging (and, likewise, "call me"). 

 

I know you can purchase VOIP services for O365 and upgrade (at least Skype) with conference bridging - but no one wants to pay the separate cost for a "basic" feature that's native everywhere else. When this all started we even tried to buy conference bridging for Teams to get over the hurdle and were denied because people who sign the POs didn't see the need to pay for a service that's endemic to every competitive product.

 

I don't know if native calling is on the road map for Teams, but please consider it. It's a deal breaker in the real world.

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