Forum Discussion
Teams Crashing on Mac OS Catalina Public Beta
Anyone else noticing Teams crashing on Mac Catalina Public Beta? I noticed one other person post about the same behavior I'm seeing.
Loads for a bit and starts to show the screen, but then goes white and crashes, then tries to restart itself again. Curious if it's an OS or Teams issue, and how to get updates if Teams doesn't start.
On my machine I have isolated it down to being when a USB headset is plugged in or not plugged in.
30 Replies
Just a heads-up, we do encourage people to post about their issues, bugs and questions here. It's not the most constructive feedback to just say someone's issue isn't valid. Thanks.
andre-robitaille so this was happening to be even on mojave - Removed headset - fixed!!!
UserVoice thread here. Please vote and comment.
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38202004-fix-teams-crash-on-mac-os-catalina-when-usb-headseI think I figured this out, sort of. If you have tried to launch Teams via the Safari web browser you should get an error about blocking cross-site traffic being enabled. Unchecking that box and trying again did not work for me.
I tried again using MS Edge for Mac and got an error about having to enable 3rd party cookies. I did that in order to test it, and after enabling it, Teams now launches.
This must have something to do with the new security features built into Catalina and because Teams is not a signed application. andre-robitaille
Hi mitch80132, that didn't work for me unfortunately - still in the crash after launch loop. Oddly Teams was working fine until this morning. However, I didn't realise MS has launched Edge on Mac (so thanks for that!!) - it didn't prompt me about 3rd party cookies but the good news is that Teams Web App works fine on this Edge browser so at least I am back working (as on Chrome for Mac I was getting an error saying I could not make calls and needed to use a browser like Edge or... Chrome!!!).
Looking back at this thread, I cannot see the problem with posting about this issue here... we are a community just helping each other after all... As a Mac user for years, I've typically taken the beta OS and barring a few glitches, been ok. This time I feel there is a significant rewrite of the OS code and security framework and it has pretty much disabled my machine - not just Office apps but even Apple ones are crashing all the time. It's so bad I am going to roll-back. So I agree this is not a MS problem, but hey, it does no harm to post here - at least I know others are having the same problem as me and it may stop other users with Macs+Office doing the same dumb thing as me and upgrading to a beta load when they use it as their main machine - Doh!
On my machine I have isolated it down to being when a USB headset is plugged in or not plugged in.
My Teams (on home Mac mini) started crash looping on me yesterday after working for the morning. It connects to my personal tenant. On Catalina v10.15 (19A501i).
My work MbP is running Mojave beta 10.14.6 (18G71a) and Teams is working fine. It connects to my work tenant.
Going to send the Teams logs to Microsoft and Apple. andre-robitaille
I'm noticing that if I'm just using my laptop it works fine. But when an external monitor is added, even if I close the laptop to make it a single screen external monitor, that's when it crashes for me.
michaelwblackotf Calling and meeting features are less robust, but for chat it's decent.
that is interesting. I was able to use over the weekend on a non-work network just fine.
I am experiencing the same problem. Interestingly, when I used Teams off the company network last night, I didn't have an issue. I attempted to replicate this morning on a hotspot and the issue returned.
When will MS update Teams for Catalina?
michaelwblackotf Guys, you know this the first public beta of an OS only released to developers less than a month ago and not likely to ship for another 3 months, right?
This isn't a Teams issue (at least it isn't right now). If this was mid-September and it was public beta 5 and the Teams client still crashed then there would be more cause for concern.
KevinCrossman You don't know if it's a Teams issue or not.
