Forum Discussion
Teams crashes (both app and web versions) and a PC hard reset is needed
Hello, my daughter uses Teams for home school and very ofter after some time of usage, Teams stops working, only the audio is present and the laptop is completely stuck. The only way to get out of ...
Hi, it certainly seems like you have gone through all the usual steps to resolve this. One extra step that may be worth a go is setting up a new Windows 10 user profile on the device. Also, is the Teams App fully up to date and all Windows 10 updates installed? Failing this, it could be worth the drastic step of reloading the Windows 10 OS completely. Never fun, but it may just solve the issue.
Thank you for your answer. Win10 is updated and today I reinstalled the desktop app of Teams, to be sure it's the latest version. I'm not going to reload Win10 on an almost brand new PC without a guarantee of success.
Since both crash, I will tell my daughter to use again the app instead of the browser version and let's see what happens.
I'd like to know if MS is aware of the problem and if they have plan to fix it in the future, since this seem to affect many people not just me.
One link for all: https://answers.microsoft.com/it-it/msteams/forum/msteams_tfe-msteams_topother/blocco-del-pc-durante-lutilizzo-di-microsoft-teams/8a215a10-e309-4576-ad34-d37931ba6903?messageId=54b768de-15e8-4493-adb5-e77749cdc941&page=1
Since both crash, I will tell my daughter to use again the app instead of the browser version and let's see what happens.
I'd like to know if MS is aware of the problem and if they have plan to fix it in the future, since this seem to affect many people not just me.
One link for all: https://answers.microsoft.com/it-it/msteams/forum/msteams_tfe-msteams_topother/blocco-del-pc-durante-lutilizzo-di-microsoft-teams/8a215a10-e309-4576-ad34-d37931ba6903?messageId=54b768de-15e8-4493-adb5-e77749cdc941&page=1