Forum Discussion
Teams Connectivity Issues to External Users
I am having a lot of issues with Teams and external contacts. I am able to send messages out to an external contacts and establish a chat session. After a period of inactivity this seems to time out ...
Hi jssawyer
To ask a few questions
- Is this persistent through the desktop, web client and mobile?
- Is it persistent outside of the corporate network (I.e. users at home?)
- Can you workaround this by logging out and back in to the client?
- Does it happen for multiple users/the whole organisation, or specific users?
- Is it specific external users on a specific domain? Or is it random?
It sounds like an issue with the platform, or a bug. I would raise a ticket to Microsoft, but it would be great to hear your feedback on the questions above
Best, Chris
To ask a few questions
- Is this persistent through the desktop, web client and mobile?
- Is it persistent outside of the corporate network (I.e. users at home?)
- Can you workaround this by logging out and back in to the client?
- Does it happen for multiple users/the whole organisation, or specific users?
- Is it specific external users on a specific domain? Or is it random?
It sounds like an issue with the platform, or a bug. I would raise a ticket to Microsoft, but it would be great to hear your feedback on the questions above
Best, Chris
I have not tried it through anything other than the desktop client.
I have tested it with users on multiple networks and it is location agnostic.
If the user sends a message to the external contact it makes a connection most of the time and will reestablish a connection until it goes idle again.
It is all users and I have even gone so far as to create an entirely different org an a new unrelated account to validate that it is not an org specific issue.
It really feels like a bug in the application or server.
- Hi @jsawyer
Thanks for confirming. I have raised a bug here
https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/39503488-messaging-issues-with-external-contacts-after-inac
And also raised it directly to the Teams team. Would recommend you open a support ticket to Microsoft referencing both the bug and this thread.
Hope this answers your question and thanks for flagging this!
Best, ChrisI have opened a support ticket.
The fact that this is blocking collaborative work with Microsoft may help this get some traction.
Thank you for your help.
- Can't say I've experienced this issue and I use it often. Are there any variables in upgrade modes here that are known? Are all endpoints Teams Only mode etc? My contacts are all Teams Only, so thinking it might be something with upgrade mode issue or no? Can you verify these?
