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jssawyer's avatar
jssawyer
Copper Contributor
Jan 23, 2020

Teams Connectivity Issues to External Users

I am having a lot of issues with Teams and external contacts. I am able to send messages out to an external contacts and establish a chat session. After a period of inactivity this seems to time out ...
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microsoft teams
ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Jan 23, 2020
Hi jssawyer

To ask a few questions

- Is this persistent through the desktop, web client and mobile?
- Is it persistent outside of the corporate network (I.e. users at home?)
- Can you workaround this by logging out and back in to the client?
- Does it happen for multiple users/the whole organisation, or specific users?
- Is it specific external users on a specific domain? Or is it random?

It sounds like an issue with the platform, or a bug. I would raise a ticket to Microsoft, but it would be great to hear your feedback on the questions above

Best, Chris
  • jssawyer's avatar
    jssawyer
    Copper Contributor
    Jan 23, 2020

    ChrisHoardMVP 

     

    I have not tried it through anything other than the desktop client.

     

    I have tested it with users on multiple networks and it is location agnostic.

     

    If the user sends a message to the external contact it makes a connection most of the time and will reestablish a connection until it goes idle again.

     

    It is all users and I have even gone so far as to create an entirely different org an a new unrelated account to validate that it is not an org specific issue.

     

    It really feels like a bug in the application or server.