Forum Discussion
Teams Chat - Guest vs External
We find that Teams Chat to External users of another tenancy Teams (using their full email name) notifies them within their Teams that there is an incoming message and allows them to participate in a...
Hi Phillip,
I daily use teams for internal colleagues and external Microsoft ex-colleagues.
Because I'm part of a lot of channels in the microsoft.com tenant, i often experience what you describe above.
In casu, whenever I've been active on the Microsoft channels, it takes a few days (some token to expire?) before their pings come to the poly.com tenant.
As Magnus states, this is the way it currently works.
My trick to avoid missing messages, is leaving my teams client open on my tenant, and opening a browser-based Teams client on the Microsoft tenant. That way, I get dual notifications.
I daily use teams for internal colleagues and external Microsoft ex-colleagues.
Because I'm part of a lot of channels in the microsoft.com tenant, i often experience what you describe above.
In casu, whenever I've been active on the Microsoft channels, it takes a few days (some token to expire?) before their pings come to the poly.com tenant.
As Magnus states, this is the way it currently works.
My trick to avoid missing messages, is leaving my teams client open on my tenant, and opening a browser-based Teams client on the Microsoft tenant. That way, I get dual notifications.
- Hi Vincent - we are also finding we have to recommend multi-Teams to get this to work acceptably - however Teams "used to" notify of activity in a Guest tenancy by showing a red dot + message count on the tenancy selection menu, but this has either gone away or no longer works.
- actually, you are correct the red dot is gone, but you do get the pop up in the bottom right of the screen. Several times i caught the pop-up and spent some time searching for the message afterwards 😄
- VincentDal - are you talking about the Windows Notification toast ? Our users are set to notify via the Teams app and Windows Banner - but Guest users logged into a different Tenancy get no notifications at all if a user Chats their Guest account. The popups/banner/toast all work for communications within a tenancy, or Chats from a sender going via the External user account - just not for Guests
