Forum Discussion

Copper Contributor

Aug 30, 2023

Teams can't login after second restart app | MacOS

Dear all, Since a few days I have a strange bug in Microsoft Teams (version 1.6.00.22155 and 1.6.00.17554) on MacOS (Ventura 13.4). I work in a school, so we have a "corporate" Office365 account wit...

Error

microsoft teams

ReinoutVrijhoef

Copper Contributor

Aug 31, 2023

Paul_Keijzers thank you for your reply. Yes, Teams in a browser (Chrome) works okay, as it does in the app. Which (free?) cleaner do you recommend?

Edit: I downloaded CleanMyMacX and removed the app twice. I also used the option to re-initialise Teams. Nothing worked, too bad.

Paul_Keijzers

MVP

Aug 31, 2023

I use macclearner other question is the mac secured by your organisation?
If nothing else works there are 2 things you can do. Create a ticket at MS.

Create a new profile on the mac and try to reinstall all.

ReinoutVrijhoef
Copper Contributor
Aug 31, 2023
Paul_Keijzers I tried AppCleaner, MacCleaner Pro and CleanMyMac X, all to no avail. The laptop is mine, it's not secured by my organisation. The problem is very persistent. After I delete the folder in application support I can use the app twice, then it crashes every time. Very peculiar.

As this is my private computer I really don't want to install everything new. I presume I can't use a Time Machine backup, because something is wrong there too. Do you know where I can file a ticket?
- Paul_Keijzers
  MVP
  Aug 31, 2023
  You can fill a ticket via the Microsoft 365 admin portal. Very annoying and strange.