Forum Discussion

  • Willjoe2442's avatar
    Willjoe2442
    Brass Contributor
    Your camera's brightness may be just set too low. Try adjusting the brightness in the Microsoft Teams settings menu. If that doesn't work, then it's possible that your camera's sensor is dirty or damaged.

    Regards,
    Will
  • TwoAngel's avatar
    TwoAngel
    Copper Contributor

    bharath-ops 

    Have the same problem. I use the webam settings in Skype, change the settings, press default and then apply. That works for me, at least on my private computer.

     

    I have no other clue to what it might be

    • redrook's avatar
      redrook
      Copper Contributor

      TwoAngel This has an effect on your Teams camera?

       

      Not an option for people without Skype on their work computers in any case.

      • TwoAngel's avatar
        TwoAngel
        Copper Contributor
        Hi, yes it helped. Other than that, one might just have to find camera options, fiddle them, press default and apply. That resets camera with the settings. At least for me .
  • AstonLester's avatar
    AstonLester
    Copper Contributor

    bharath-ops 

    Go to settings in camera app and turn on pro mode. This should allow you to adjust brightness from an icon on the left side of video. This will also effect teams video brightness. 🙂

     

    Also make sure you have the webcam that you want to use selected.

    • PedroC88's avatar
      PedroC88
      Copper Contributor
      As surprising as this is.... it actually works. Although teams should have its own settings.
    • redrook's avatar
      redrook
      Copper Contributor
      This has no affect on Teams. The camera app is completely unrelated to Teams. Teams needs its own settings for how it uses the camera.
      • AstonLester's avatar
        AstonLester
        Copper Contributor

        redrook  Not sure why this worked for me, but it did.

         

        Also adjusting video settings in Skype works for Teams too, apparently. 

  • ITWorker's avatar
    ITWorker
    Copper Contributor

    bharath-ops 

    G'day

    I have had this issues on some client machines, the only "Workaround" that I have found that works is:

     

    Open Teams and join the meeting with the camera on (This will join the meeting with the video dark)

    Once the meeting is joined.

    Open the windows 10 Camera App (Should be installed by default with windows 10) and once the app opens this should automatically readjust your team camera darkness \ settings and should appear as normal.

    Hope this helps in the meanwhile until this issues is resolved by Microsoft... 

     

    Just recently I have also rolled back the drivers for the integrated camera in device manager and this seems to have resolved the issue.... Currently testing but will update in a couple of days

     

    This is what It rolled back to once I did a roll back driver

     

     

     

    • NeilSoares's avatar
      NeilSoares
      Copper Contributor

      ITWorker My camera keeps fading in and out from bright to dark. Is there a setting change that can be applied to mitigate this?

       

    • redrook's avatar
      redrook
      Copper Contributor

      ITWorker You cannot open the camera app in Win 10 if the camera is already being used by another app (e.g. Teams). What you suggest is not possible.

       

      And do you have an update on the driver update as you said?

      • ITWorker's avatar
        ITWorker
        Copper Contributor

        redrook I don't know what to tell you but running the camera app in Win 10 and Teams is possible.... As its the work around I was using on a couple of machines.

         

        I have had mixed results with the divers. On one device it has worked fine, on another uninstalling the  driver from device manager and then that worked and others units are still not working at all... unless I open the camera app in Win 10 and Teams at the same time.

         

        It is very inconclusive to my finding.

    • ThereseSolimeno's avatar
      ThereseSolimeno
      Icon for Microsoft rankMicrosoft

      Hello adam_motl The community site is sponsored by Microsoft to be used by members of the community as a way for them to share information and best practices learned from years of experience. The community is considered to be valued members of the extended Microsoft family and include experts in their areas. 

       

      If you require direct Microsoft support, it's best to contact your internal Administrator to open a support ticket, or you can go to answers.microsoft.com for technical support from internal Microsoft staff.  And as you were directed in the response, there is also a Uservoice site managed by Microsoft where you can report bugs or feature suggestions, vote on others, and keep track of their progress.  Microsoft does its best to provide many channels of communication to meet its customers' needs. Thank you for visiting the Tech Community.

       

       

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