Forum Discussion
Teams Calling - Call Queues - Teams Channel
Hello Is anyone having problems with the new Calls channel ? The agent Toggle to opt in and out dosn't save and keeps changing back. The call history only shows a few calls and not every incom...
Yes, these are symptoms we see for our agents too. It appears to be a front-end issue (visual) issue? Anyway, our workaround has agents ignoring the channel queue 'Calls' tab toggle and setting their queue availability from "Settings > Calls" within the Teams app. Hopefully, Microsoft cleans up that calls tab soon.
- Same issue here. I toggle it off or on through the Team Calls tab on the Channel but it reverts back after a minute.
