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Teams Call waiting and Numbers in queue
Does Teams call queue reads for customers of how long is the waiting time and the number count in the waiting list?
Thanks,
Ladi
- Hi ladidadi
Not currently. There is a uservoice open for it here to notify the caller within the hold music
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39455368-call-queue-position-notification-for-caller
Would recommend to vote and push it up the agenda. Voting on it will also notify you if Microsoft pick it up. It's a functionality I would like to see - at least optional, so I have voted on it too
Hope that answers your question
Best, Chris
Best, Chris
3 Replies
For reporting purposes Microsoft provides a PowerBI integration since a few weeks. PowerBI will use the CQD data and use these data to build reports for Call Queues and Auto Attendants:
But this are historical data only. Calls will show up with a delay of 30 Minutes.
- Hi ladidadi
Not currently. There is a uservoice open for it here to notify the caller within the hold music
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39455368-call-queue-position-notification-for-caller
Would recommend to vote and push it up the agenda. Voting on it will also notify you if Microsoft pick it up. It's a functionality I would like to see - at least optional, so I have voted on it too
Hope that answers your question
Best, Chris
Best, Chris Hi ladidadi, you can configure and adjust the number of waiting slots and wait time for callees in the Call Queue itself. To do this, open the Teams Admin Center -> Voice -> Call Queues.
You can find more details here:
