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Teams Call waiting and Numbers in queue
Does Teams call queue reads for customers of how long is the waiting time and the number count in the waiting list? Thanks, Ladi
- Hi ladidadi
Not currently. There is a uservoice open for it here to notify the caller within the hold music
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/39455368-call-queue-position-notification-for-caller
Would recommend to vote and push it up the agenda. Voting on it will also notify you if Microsoft pick it up. It's a functionality I would like to see - at least optional, so I have voted on it too
Hope that answers your question
Best, Chris
Best, Chris
Hi ladidadi, you can configure and adjust the number of waiting slots and wait time for callees in the Call Queue itself. To do this, open the Teams Admin Center -> Voice -> Call Queues.
You can find more details here: