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Olah Laszlo's avatar
Olah Laszlo
Copper Contributor
Feb 11, 2020

Teams call transfer failed - Audiocodes VE

Dear Colleagues,

 

I have setup an Audiocodes VE Direct Routing SBC, but during the tests I noted that I was not able to forward calls. As I can see, during the REFER process there is a 488 Not Acceptable answer, because of media mismatch between the Mediant and the O365. The p2p calls are working properly in every direction.

Have you experienced this kind of problem?

 

I have attached the SIP log (in .xlsx format, since .txt is not allowed), and the participants are:

10055 – Teams (Transferor)

20055 – CUCM registered phone (Transferee)

80000 – Mediant registered phone (Transfer target)

 

Thanks,

Laszlo

5 Replies

  • Henry Morales's avatar
    Henry Morales
    Copper Contributor
    I was able to resolve this by setting up the Refer to be handled locally
      • Henry Morales's avatar
        Henry Morales
        Copper Contributor

        Cristian Arguello this was setup on the AC SBC > SIP Trunk IP Profile > SBC Forward and Transfer.

        Remote REFER Mode = Handle Locally

        Remote Replaces Mode = Handle Locally

        Remote 3xx Mode = Handle Locally

         

         
         

         

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