Forum Discussion

Copper Contributor

Feb 11, 2020

Teams call transfer failed - Audiocodes VE

Dear Colleagues, I have setup an Audiocodes VE Direct Routing SBC, but during the tests I noted that I was not able to forward calls. As I can see, during the REFER process there is a 488 Not Acc...

teams_transfer_issue.xlsx52 KB

Brass Contributor

Aug 16, 2020

I was able to resolve this by setting up the Refer to be handled locally

Cristian Arguello

Copper Contributor

Oct 31, 2020

Henry Morales In which option of the configuration did you make the adjustment?

Henry Morales
Brass Contributor
Dec 22, 2020
Cristian Arguello this was setup on the AC SBC > SIP Trunk IP Profile > SBC Forward and Transfer.
Remote REFER Mode = Handle Locally
Remote Replaces Mode = Handle Locally
Remote 3xx Mode = Handle Locally
- Shashank-Singh
  Copper Contributor
  Apr 19, 2022
  Henry Morales Thanks. that was a quick fix.
- Thorsten Pickhan
  MVP
  Dec 22, 2020
  Hi Henry Morales, Audiocodes suggests creating a special SBC Routing rule in the IP-2-IP section, too.
  Check the official manual on page 40
  Connecting AudioCodes' SBC to Microsoft Teams Direct Routing Enterprise Model Configuration Note