Forum Discussion
Teams Call Queues and ringback
Hello all, Trying to setup a new phone system using teams. We currently use hunt groups on the current phone system that dials a group of people, if no one has answered within a time period, it ...
Troy - I'm referring to what happens when a call is not answered or too many calls in queue. There is an option to redirect the call. That should be set to redirect it to an account with voicemail. Hope that helps. Check this doc out if you haven't already done so and good luck my friend: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
Rial_Coleman Thank you, Rial. I've actually read over that page a lot, so it's encouraging that I'm in the right place. Attached is a screenshot of my settings if that helps you understand my setup.
