Forum Discussion
Teams Call Queues and ringback
Hello all, Trying to setup a new phone system using teams. We currently use hunt groups on the current phone system that dials a group of people, if no one has answered within a time period, it ...
Are the settings in your call queue set to be redirected to a voicemail account if no answer or too many calls in queue? If not, you might want to try adjusting those settings.
I have the Call Queue timeout down to 15 seconds so it doesn't annoy people in the list. We have one person that tends to answer most of the support calls, and people like to give them first dibs. But right now, the ringback is so quick, people won't like it.
- Troy - I'm referring to what happens when a call is not answered or too many calls in queue. There is an option to redirect the call. That should be set to redirect it to an account with voicemail. Hope that helps. Check this doc out if you haven't already done so and good luck my friend: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
Rial_Coleman Thank you, Rial. I've actually read over that page a lot, so it's encouraging that I'm in the right place. Attached is a screenshot of my settings if that helps you understand my setup.
TroyByDay did you ever get this figured out. I have the same problems with mine and they are setup the exact same way.
