Forum Discussion
Teams Call Queue
Hey everyone, A call initiated from an internal Teams User (User 1) to offer the call directly to the Auto attendant of the reception. Then ask the reception to transfer the call to another Teams...
Hi,
There are two type of transfers available in Teams. Consultative Transfer and Blind Transfer. In the case of blind transfer Reception transfers the call and the call will hit the user voicemail if the user is unavailable. In case of consultative transfer the call is put on hold by the receptionist and then second call is initiated to the user.
If the function of receptionist is just doing call transfer I would recommend to use Dial by Name feature which should help you with the requirement.
With Regards,
Satish U
There are two type of transfers available in Teams. Consultative Transfer and Blind Transfer. In the case of blind transfer Reception transfers the call and the call will hit the user voicemail if the user is unavailable. In case of consultative transfer the call is put on hold by the receptionist and then second call is initiated to the user.
If the function of receptionist is just doing call transfer I would recommend to use Dial by Name feature which should help you with the requirement.
With Regards,
Satish U