Forum Discussion
Teams Call Queue Voicemail Transcription
Hi All!
Teams Voice has been great so far! I do, however, have a challenge currently with Call Queue Voicemail Transcription. The voicemail makes it over fine, and it is transcribed but.... The transcribed voicemails sometimes have our 'outside email' warning on them.
It seems there are smtp sources for the transcribed messages? Does anyone know where I can obtain that information so I can exclude them from the warning? We already have @amer.teams.ms but there must be others? Below in the green box is one of the examples of our transcribed voicemails with smtp warning from our email config. Thanks in advance for your help!
- Hi,
When I check voicemails to in the mailbox the sender is <>, so no sender. The subject is "Shared Voicemail (name of the call queue)". So you might be able to filter on subject.LinusCansby Thank you for the suggestion. The method we are using to provide that alert is based on smtp domains and there are not other filter options. I suppose we can change that process and will look into that. I'm going to run a message trace to see if I can find the source of that message. If I track it down, I'll post the solution here.
- Well, message trace and content search didn't find anything. Anyone know where I can find technical information on how the voicemail / transcription process works with the new Teams Call Queue?
