Forum Discussion
Teams Call Queue Voicemail Transcription
Hi All! Teams Voice has been great so far! I do, however, have a challenge currently with Call Queue Voicemail Transcription. The voicemail makes it over fine, and it is transcribed but.... ...
Hi,
When I check voicemails to in the mailbox the sender is <>, so no sender. The subject is "Shared Voicemail (name of the call queue)". So you might be able to filter on subject.
When I check voicemails to in the mailbox the sender is <>, so no sender. The subject is "Shared Voicemail (name of the call queue)". So you might be able to filter on subject.
LinusCansby Thank you for the suggestion. The method we are using to provide that alert is based on smtp domains and there are not other filter options. I suppose we can change that process and will look into that. I'm going to run a message trace to see if I can find the source of that message. If I track it down, I'll post the solution here.
- Well, message trace and content search didn't find anything. Anyone know where I can find technical information on how the voicemail / transcription process works with the new Teams Call Queue?
- You should be able to find it in the message trace. Search for the mailbox attached to the team.
https://admin.exchange.microsoft.com/#/messagetraceLinusCansby are you sure about that recommendation? Or is it just a hypothesis? I have conducted message traces for all three Teams based Call Queue's we have. Each has its own email address for the General channel, where the Teams Call Queue is connected and has the 'Calls' tab. The message trace for all three is blank using both the legacy Exchange admin tool and the new one admin tool (see attached).
It is my hypothesis that these transcribed emails do not route to a destination email box and reside somewhere else based on the message traces. I have conducted message traces on the mail boxes for the General Channel as well as properties I can pull from the transcribed voicemails.
