Forum Discussion
Teams Call Queue - transfer call, recipient cannot hear caller
1. Ensure conference mode is on the call queue: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
2. If it is, use consultative transfer
3. Ensure the firmware is updated on the phones (use configuration profiles in the TAC if required) and recommended to use a wired connection
4. Ensure the phones are Teams Certified (assume they are)
If you do all of the above and you still have issues, raise a ticket to support as this would need to be looked into. Considering it's multi-device sounds like that's Microsoft's end
Hope that answers your question
Best, Chris
Hello Scott_S920 I have seen older posts that talk about delays using Yealink and Teams, but not about the inability to hear.
ChrisHoardMVP and adam deltinger - can you offer any assistance here?
1. Ensure conference mode is on the call queue: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
2. If it is, use consultative transfer
3. Ensure the firmware is updated on the phones (use configuration profiles in the TAC if required) and recommended to use a wired connection
4. Ensure the phones are Teams Certified (assume they are)
If you do all of the above and you still have issues, raise a ticket to support as this would need to be looked into. Considering it's multi-device sounds like that's Microsoft's end
Hope that answers your question
Best, Chris