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Hmoulding's avatar
Hmoulding
Copper Contributor
Oct 12, 2023

Teams Call Drops When I Connect Bluetooth Headset

This is a new issue. My headset worked fine with Teams as recently as yesterday.

Today I can start a Teams call, but when I tell my headset to connect to the call, the call drops. I have tried both connecting the paired headset to Teams after the call started, as well as pairing the headset to the computer after the call started. Each time the call simply drops. There is no error pop-up.

 

For anything else the headset works fine.

 

The wired headset works with Teams, as well.

 

I have (obviously) tried restarting the computer. It is a three year old homebrew using an AORUS mb running Windows 10 (64 bit) build 19045.3570, Windows Feature Experience Pack 1000.19052.1000.0

 

The version of Teams I'm currently using is 1.6.00.27573 (64 bit), which updated a week ago. The bluetooth drivers on the system  haven't changed in ages.

  • Hmoulding's avatar
    Hmoulding
    Copper Contributor
    FWIW, a year later I have a Win 11 laptop for work. The dropped calls issue has disappeared, but I still do not use my bt headset, because Win 11 insists on turning on the headset's mic, which is annoying.

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