Forum Discussion
Teams call dropping
Hello Teams Community, Please i need your help on this. All the users in TEP are complaining that their Teams calls and meetings are dropping. Does any have any idea how to resolve this...
Ademola_Engineer as admin you can see the call records if you look up a user, these would normally give you some idea as to why the call terminated, combine that with using the Call Quality Dashboard to track patterns by location, devices etc.
Nearly always it will be something between your clients and the internet, a firewall, proxy or the like. There's lots of guidance on network planning for Teams here Prepare your organization's network for Teams - Microsoft Teams | Microsoft Docs