Forum Discussion
Teams call controls on jabra headset not working
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
Hello,
I have the following setup that does not work. Jabra Evolve 75. It does not work using the USB cable or the Jabra Link 370. This issue happens with Teams only. It works with Webex, and Zoom. Bear in mind that the same exact windows version is working fine on HP Elitebook 840 G3, and G5.
Anybody faced such an issue? Can it be related to HW, or specific drivers?
Dell Latitude 5430
Processor 12th Gen Intel(R) Core(TM) i5-1245U 1.60 GHz
Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Enterprise
Version 21H2
Installed on 16/03/2023
OS build 19044.2728
Experience Windows Feature Experience Pack 120.2212.4190.
hoashkar I've recently battled a similar issue with a Jabra cordless (Evolve2 65) and it turned out to be the softphone software was seeing the USB charging stand as the connected Jabra product rather than the headset/Link 380, meaning I had sound thanks to system settings but no button interaction within the application.
It may not solve it, but if you've not tried it, unplug the charging stand if you have one. I was very surprised the fix was that simple with our new headset.
Hi James_Holly Thanks a lot for you input. Unfortunately, I do not have a charging stand. I use the headset alone. I even tried using the cable, not using the Jabra link, and it still does not work.
I tried everything except to update the windows. So I am actually suspecting the issue to be with new hardware on old windows version.
