Forum Discussion
Teams call controls on jabra headset not working
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
08-March-2021... and this is STILL not working!!
Microsoft has had this ticket open:
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35103931-support-device-call-controls since Feb-2020 and in that time they've been unable to fix it.
I'd just "vote" for this bug to be fixed. Perhaps sometime in the not so distant future MS will finally fix this.
If you have completely switched to Teams you could change the "Set your coexistence and upgrade settings" to "Teams only"; then it worked fine with Teams!
See: https://docs.microsoft.com/en-us/microsoftteams/setting-your-coexistence-and-upgrade-settings
I just noticed that killing Skype for business (is on "auto start" in our company - island setup) the keys and leds on my Jabra 510 USB start working again, after I reselected the device in Teams - device settings.
Great! I wish it would start working on Cisco softphone so I don't have to sit her all day and stare at the screen waiting for that phone call. Now that the stay at home covid19 is nearly over they will fix it. I found it works on IOS.
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
