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Teams call controls on jabra headset not working
Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
My headset issue: "Not able to answer or hang up calls from the headset" turns out is a
MS issue, "We don't support hardware even if it's MS certified". Jabra says it's a Microsoft issue. so Teams and Softphones will not work after an update of MS O365 and some other updates. "Island Mode" seems to be an issue. It will take someone to write some code to fix it. It's not the first time we have had to hack MS to make daily functions work again after an untested update or 20 (Xerox printers ETC.
Jabra and MS are lacking in their customer support. they both just point fingers at the other and do nothing.
I read the forums big companies that invested 100's of thousands of dollars are returning all their new equipment. The State Chancellors office will hear about this for all of our educational work at home Staff and faculty, Answering and hanging up from the professional headset are a necessity. I can use low cost Bluetooth ear pods for talking on calls. We may have to return all of ours as well. I'm just more sad during COVID that I am tethered to a terminal unnecessarily to press a button.