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owler_77's avatar
owler_77
Copper Contributor
May 14, 2020
Solved

Teams call controls on jabra headset not working

Hi,    I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
call controls
Headset
jabra
microsoft teams
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  • Christian Dyck's avatar
    Christian Dyck
    Jul 28, 2021

    I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

     

    Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

     

    No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

NickSSSS's avatar
NickSSSS
Copper Contributor
Nov 20, 2020

Hey Guys, I have been experiencing the same issue (Jabra Evolve 75 MS) and after some tinkering I managed to get it working again.

The solution suprisingly came out of the most minimalistic set up: uninstalled Jabra Direct, disconnected the Link 370, & then connected the headset directly to the computer's bluetooth, after restarting teams it then recognised the headset as: "Headset (Jabra Evolve 75 Hands-Free AG Audio)" instead of "Headphones (Jabra Evolve 75 Stereo)" which basically means every button is working as it should again!

 

The only  "drawback" (which it's not for me really) is that when connecting the headphones now says: "Connected to Smartphones" instead of "PC" 

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