Forum Discussion

Copper Contributor

May 14, 2020

Solved

Teams call controls on jabra headset not working

Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...

Christian Dyck
Jul 28, 2021
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

_JoeKelly_

Brass Contributor

Nov 10, 2020

golf5367 Yep I am seeing the same, it seems to work now!

Lars_Christensen1970

Brass Contributor

Nov 10, 2020

_JoeKelly_ Running same version. Not working here on outbound calls 😞

golf5367
Copper Contributor
Nov 11, 2020
_JoeKelly_

I am running the newest version of TEAMS and NO JABRA software for my Jabra Pro 930 wireless headset.

I removed ALL Jabra software even the hidden stuff that stayed around after uninstall.

Also, you have to reboot teams (laptop) to make the button work. I did full shutdown and restart as well as I made sure I had all the latest Windows updates.

Good Luck!
Lars_Christensen1970
Brass Contributor
Nov 10, 2020
_JoeKelly_ On both in- and outbound calls??
_JoeKelly_
Brass Contributor
Nov 10, 2020
Lars_Christensen1970 My Jabra Pro 9470, with the latest Jabra Direct installed and running + the v1.3+ Teams update that just was released, works as expected now.