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owler_77's avatar
owler_77
Copper Contributor
May 14, 2020
Solved

Teams call controls on jabra headset not working

Hi,    I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
call controls
Headset
jabra
microsoft teams
software updates
  • Christian Dyck's avatar
    Christian Dyck
    Jul 28, 2021

    I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

     

    Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

     

    No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

Breakfast_at_McD's avatar
Breakfast_at_McD
Copper Contributor
Oct 30, 2020

It seems lots of people are still having problems with Jabra and MS Teams.

I used to have problems but not anymore. The hardware mute button works even I mute so many times every second.

 

Here is what I have:

 

Jabra Elite 65e (Firmware 2.23.0)

Jabra Link 370 (Firmware 1.82.0)

Jabra Direct 4.0.8560

Windows 10 Pro

Microsoft Teams version 1.3.00.26064 (64 bit)

 

None default settings:

- On the Jabra Direct, I have configured preferred softphone: Microsoft Teams (under Settings).

- On MS Teams: I enabled "Register Teams as the chat app for Office (requires restarting Office applications)"

 

Note: Jabra Link 370 only works on USB 2 port (Physical Mute does not work on USB3) 

 

 

_JoeKelly_'s avatar
_JoeKelly_
Brass Contributor
Oct 31, 2020

Breakfast_at_McD   The Hardware mute button wasn't the primary issue.  That's worked all along for me.   Its the pick up and hangup of calls and ending of calls that stopped working. 

  • sthoma87993's avatar
    sthoma87993
    Copper Contributor
    Nov 01, 2020

    _JoeKelly_ The functionality was working until last Monday, then it suddenly stopped.  A month before when it stopped working it stopped working for the teams and Microsoft seems to have fixed.

    Additionally mute button now stopped working for team /zoom and webex

    • JoeKWerk's avatar
      JoeKWerk
      Copper Contributor
      Nov 02, 2020

      sthoma87993 Just tested and my mute button still works, but call ending/hangup hasnt worked for a few weeks now...  The frustrating thing is my small Plantronics BT headset works fine for both... I may just need to bail on Jabra and switch over to Plantronics going forward if Jabra is going to drop the ball this hard.

      • golf5367's avatar
        golf5367
        Copper Contributor
        Nov 02, 2020
        I think that this is a TEAMS issue not a JABRA issue. My issues started with a new update of TEAMS and no change to my jabra setup. It also effects all my usb connected headsets Wired USB, Wired Speaker, Wired USB with Wireless headset.

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