Forum Discussion

Copper Contributor

May 14, 2020

Solved

Teams call controls on jabra headset not working

Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...

Christian Dyck
Jul 28, 2021
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

hoglundtw655

Copper Contributor

Oct 29, 2020

cbow305

Jabra Direct seems to be the culprit. My Jabra speaker worked fine with Teams for years until I installed Jabra Direct to get their updates and then it starting causing all kinds of problems with Teams like not being able to use the hang up button for meetings (I could on Teams calls, not meetings) and even undocking and redocking my Surface would cause it to not even recognize the Jabra speaker anymore unless I rebooted. I un-installed Jabra Direct and it works fine again.

cbow305

Copper Contributor

Oct 29, 2020

Thanks for the insight! Mine randomly started working this week, with no updates, so the mystery is still alive. I'm afraid to touch anything now, but if it stops working again, I'll try your method.

golf5367
Copper Contributor
Oct 29, 2020
Removed all the software, and found some lurking software still running but NO CHANGE so far.

😞
- JoeKWerk
  Copper Contributor
  Oct 30, 2020
  golf5367 Yeah I see the same, removing the software, rebooting, nothing changed. Still doesnt work.