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owler_77's avatar
owler_77
Copper Contributor
May 14, 2020
Solved

Teams call controls on jabra headset not working

Hi,    I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
call controls
Headset
jabra
microsoft teams
software updates
  • Christian Dyck's avatar
    Christian Dyck
    Jul 28, 2021

    I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

     

    Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

     

    No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

cbow305's avatar
cbow305
Copper Contributor
May 20, 2020

owler_77I'm having the same issue with the same headset. It's been working flawlessly for months, but, a couple of weeks ago the Answer/End Call buttons stopped working in Teams. I've updated firmware for both the headset and the Link and uninstalled/reinstalled Jabra Direct. No change.

hoglundtw655's avatar
hoglundtw655
Copper Contributor
Oct 29, 2020

cbow305 

 

Jabra Direct seems to be the culprit. My Jabra speaker worked fine with Teams for years until I installed Jabra Direct to get their updates and then it starting causing all kinds of problems with Teams like not being able to use the hang up button for meetings (I could on Teams calls, not meetings) and even undocking and redocking my Surface would cause it to not even recognize the Jabra speaker anymore unless I rebooted.  I un-installed Jabra Direct and it works fine again. 

  • cbow305's avatar
    cbow305
    Copper Contributor
    Oct 29, 2020
    Thanks for the insight! Mine randomly started working this week, with no updates, so the mystery is still alive. I'm afraid to touch anything now, but if it stops working again, I'll try your method.
    • golf5367's avatar
      golf5367
      Copper Contributor
      Oct 29, 2020

      Removed all the software, and found some lurking software still running but NO CHANGE so far. 

       

      😞 

       

      :sad:

       

      • JoeKWerk's avatar
        JoeKWerk
        Copper Contributor
        Oct 30, 2020

        golf5367   Yeah I see the same, removing the software, rebooting, nothing changed.   Still doesnt work. 

  • _JoeKelly_'s avatar
    _JoeKelly_
    Brass Contributor
    Oct 29, 2020

    hoglundtw655 Ohh thats interesting!  Ill try uninstalling Jabra Direct!!

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