Forum Discussion
Teams call controls on jabra headset not working
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
I would like to share my experience to all Jabra users.
Recent Jabra and Team update seem to fix the mute and unmute using physical button on Jabra. Before the mute/unmute would stop working after few times muting/unmuting.
Also I found that Jabra dongle Link 370 does not work with USB3 ports. You can hear the audio and microphone works, but cannot mute/unmute Team from the headset. You dont get audible / voice guidance when clicking the mute button on team as well.
So I moved it back to USB2 port and it works perfectly again.
It seems lots of people are still having problems with Jabra and MS Teams.
I used to have problems but not anymore. The hardware mute button works even I mute so many times every second.
Here is what I have:
Jabra Elite 65e (Firmware 2.23.0)
Jabra Link 370 (Firmware 1.82.0)
Jabra Direct 4.0.8560
Windows 10 Pro
Microsoft Teams version 1.3.00.26064 (64 bit)
None default settings:
- On the Jabra Direct, I have configured preferred softphone: Microsoft Teams (under Settings).
- On MS Teams: I enabled "Register Teams as the chat app for Office (requires restarting Office applications)"
Note: Jabra Link 370 only works on USB 2 port (Physical Mute does not work on USB3)
Breakfast_at_McD The Hardware mute button wasn't the primary issue. That's worked all along for me. Its the pick up and hangup of calls and ending of calls that stopped working.
_JoeKelly_ The functionality was working until last Monday, then it suddenly stopped. A month before when it stopped working it stopped working for the teams and Microsoft seems to have fixed.
Additionally mute button now stopped working for team /zoom and webex
I have 1.3.00.26064 and the previous version before that.
The headset hangup and pickup worked fine until about 3 weeks ago and then the button stopped working.
Headset - Jabra 930 Pro USB or a Jabra 510 Speaker Phone
--- FIRMWARE and Jabra direct SW are all up to date
--- happens on both devices the same
What happens:
- start a conference call in teams
-- Mute - works fine
-- Hangup or Hold - does not work
- answer a direct phone call
-- answer the call - works fine
-- hang up the call - works fine
-- mute/unmute - works fine
This is happening to many of my work colleagues and this needs to be fixed. I just updated to the 26064 version hoping it would fix the problem but it has not changed anything.
- I am seeing the exact same thing on my Jabra Pro 9470 in the same time frame.... tis really frustrating.
