Forum Discussion

owler_77's avatar
owler_77
Copper Contributor
May 14, 2020
Solved

Teams call controls on jabra headset not working

Hi,    I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
call controls
Headset
jabra
microsoft teams
software updates
  • Christian Dyck's avatar
    Christian Dyck
    Jul 28, 2021

    I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

     

    Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

     

    No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

Breakfast_at_McD's avatar
Breakfast_at_McD
Copper Contributor
Oct 12, 2020

I would like to share my experience to all Jabra users.

 

Recent Jabra and Team update seem to fix the mute and unmute using physical button on Jabra. Before the mute/unmute would stop working after few times muting/unmuting.

 

Also I found that Jabra dongle Link 370 does not work with USB3 ports. You can hear the audio and microphone works, but cannot mute/unmute Team from the headset. You dont get audible / voice guidance when clicking the mute button on team as well.

So I moved it back to USB2 port and it works perfectly again.

 

Resources