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owler_77's avatar
owler_77
Copper Contributor
May 14, 2020
Solved

Teams call controls on jabra headset not working

Hi,    I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
call controls
Headset
jabra
microsoft teams
software updates
  • Christian Dyck's avatar
    Christian Dyck
    Jul 28, 2021

    I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

     

    Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

     

    No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

Lars_Christensen1970's avatar
Lars_Christensen1970
Brass Contributor
Oct 12, 2020

That was a short success 😞

 

we now see issuses with outgoing call, where it isn't possible to hang up on headsets (Call control). Ingoing calls seems to work??!

(Running  Microsoft Teams version 1.3.00.26064 (64-bit).) 

 

Is this a generel error? Are you experience the same?

Lloyd Adams's avatar
Lloyd Adams
Iron Contributor
Oct 12, 2020

Lars_Christensen1970  I don't normally use the headset controls to end the call, but just tried it and it does not work.  The headset announced call ended, but the call was not terminated. (Sennheiser MB Pro 2 using BTD800 UDB dongle.)  Outbound call, not tried inbound.