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owler_77's avatar
owler_77
Copper Contributor
May 14, 2020
Solved

Teams call controls on jabra headset not working

Hi,    I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
call controls
Headset
jabra
microsoft teams
software updates
  • Christian Dyck's avatar
    Christian Dyck
    Jul 28, 2021

    I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

     

    Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

     

    No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

Lorie_Burmood's avatar
Lorie_Burmood
Copper Contributor
Sep 10, 2020

libby2cm how and where do I submit a ticket?  i have the Sennheiser/EPOS Adapt 360 headset with the certified MS Teams dongle.  It has stopped working after about 1 month of flawless use.  I have been in contact with EPOS but we have found nothing wrong with the headset hardware.

Also, do i need to contact my IT support re: "Island mode"?  

thanks in advance.

andrasvalcz's avatar
andrasvalcz
Copper Contributor
Sep 10, 2020

Hi Lorie_Burmood, I am just a struggling user as well, but as far as I know, only the admin of the Teams/office365 can submit a ticket on that. As I was told, there is an admin page in the Teams settings (it is only visible if you are the admin) and there the admin can file a ticket. 

  • sthoma87993's avatar
    sthoma87993
    Copper Contributor
    Sep 16, 2020

    I have same issue with Jabra Speak 750 Speaker Phone - Microsoft Teams Certified Portable Conference Speaker . The mute control does not work with team, means if you mute on speakers, the speaker mutes but team conf call shows as unmuted and vice versa . I raised a support ticket with Team and below was the response

    >>>>
    Jabra R&D has recently become aware of the loss of device control functions when using MS Teams. After investigation, everything indicates that it is an MS Teams behaviour and that there is unfortunately not much we can do from our side. The issue is not only affecting Jabra users but our competitors as well. We advise you to regularly look after the latest MS Teams updates since a solution could appear anytime.

    >>>>>

     

    So looking forward from MS