Forum Discussion
Teams call controls on jabra headset not working
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
Same issue.. had a client with several Evolve 75's that all of a sudden the control buttons stopped working. Nothing changed, except presumably the rando teams client & windows updates that get shoved out. Did the usual, upgraded jabra xpress, upgraded FW in headset/USB dongle.. no change. Client is and has been in teams-only mode too, so that theory is out.
I opened ticket with MS... gave them background and all pertinent info. They immediately tried closing ticket saying they don't support hardware, can't buy it and it's not certified. I said, this is a certified device and sent him link to it on MS store under teams devices. He continued to deflect and say ok, it's certified, but not supported. What does that even mean? His next play was to close ticket out on the premise that I wasn't onsite to test (i had worked with client beforehand extensively to head off all of this, but i digress).. so I set him up with client today for them to test directly. He came back and said, client is using unsupported BT dock and they are closing ticket. I said, no, they are using the jabralink 370 usb adapter that came with the headset. No reply yet...
I also opened a ticket with jabra last week as well, and they seemed more willing to engage at first, but then they said "you have to uninstall SfB" to which I said "love to, but it's baked into o365 install, so I can't, but it's definitely shutdown and not running". Then they gave the "oh, you can't be in islands mode" and i said "yeah, not the case here either.. next?" and radio silence.
Jabra xpress does detect headset fine, and it shows teams as 'ready', so to that extent it's working fine. Audio is fine too. If i had to guess, MS changed API used for these apps to pass button controls to and didn't tell anyone in the fury of busted, untested updates they like to push for windows/teams these days. This is in addition to the (8!) PSTN service outages on teams voice in the past 2 weeks.
Client is getting irked and wants out, and I don't blame them at this point. It's embarrassing for me, and they are hugely dependent on reliable phones due to the nature of their business. I understand issues happen, but this deflective and dismissive attitude when issues arise is unacceptable.
libby2cm how and where do I submit a ticket? i have the Sennheiser/EPOS Adapt 360 headset with the certified MS Teams dongle. It has stopped working after about 1 month of flawless use. I have been in contact with EPOS but we have found nothing wrong with the headset hardware.
Also, do i need to contact my IT support re: "Island mode"?
thanks in advance.
Hi Lorie_Burmood, I am just a struggling user as well, but as far as I know, only the admin of the Teams/office365 can submit a ticket on that. As I was told, there is an admin page in the Teams settings (it is only visible if you are the admin) and there the admin can file a ticket.
I have same issue with Jabra Speak 750 Speaker Phone - Microsoft Teams Certified Portable Conference Speaker . The mute control does not work with team, means if you mute on speakers, the speaker mutes but team conf call shows as unmuted and vice versa . I raised a support ticket with Team and below was the response
>>>>
Jabra R&D has recently become aware of the loss of device control functions when using MS Teams. After investigation, everything indicates that it is an MS Teams behaviour and that there is unfortunately not much we can do from our side. The issue is not only affecting Jabra users but our competitors as well. We advise you to regularly look after the latest MS Teams updates since a solution could appear anytime.>>>>>
So looking forward from MS
