Forum Discussion
Teams call controls on jabra headset not working
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
Same issue here:
Jabra Evolve2 65 MS firmware 2.4.5
Jabra 380 firmware 1.7.3
Teams (Version 1.3.00.21759 (64-bit)),
Latest Jabra Direct isntalled from website
Windows versions 1909 and 2004
My Jabra is connected to the 380 and my iPhone (I tried it separately too, hell, I even tried if the Teams button has an effect on my iPhone). I have tried logging out of Teams, reinstalling Teams, reinstalling Jabra, starting and connecting Jabra before starting Teams. The Jabra direct software recognizes Teams and says it's "Ready". I have tried to use the new features of teams (separate windows for chat and calls) on and off. No change.
When hitting the dedicated Teams button, the light becomes red on the earcups, I can see the volume being adapted in Windows and IF there was currently music playing through the headphones, it goes to the background and sounds like a lower quality (but does not pause).
But it
- never brings Teams to the foreground (not when it is minimized to taskbar or notification area nor simply behind another window)
- responds to alerts (meeting started, calls (audio/video), etc...)
I bought the MS version of this Jabra ESPECIALLY for the "integration". Seems like I made a mistake.