Forum Discussion

owler_77's avatar
owler_77
Copper Contributor
May 14, 2020
Solved

Teams call controls on jabra headset not working

Hi,    I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
call controls
Headset
jabra
microsoft teams
software updates
  • Christian Dyck's avatar
    Christian Dyck
    Jul 28, 2021

    I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

     

    Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

     

    No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

Antoine HESKIA's avatar
Antoine HESKIA
Brass Contributor
Sep 04, 2020

Same isues here !

We have Jabra evolve2 65 MS and since a couple of weeks the Teams button doesn't work anymore (it does not bring TEAMS in foreground, and not open up meeting neither). The LED on the link 380 and the headset does not turn to purple as well.

Jabra support tells me it's a TEAMS update issue. What is really strange is that we have one user with exactly the same setup as us which is working properly.

  • Jabra Evolve2 65 firmware : 2.3.13
  • Jabra Link 380 firmware : 1.6.6
  • abra Direct version : 4.0.8560 with  Microsoft Teams ”Ready”
  • Teams version : 1.3.00.21759 (64 bits) in "Teams Only" mode

I tried reinstalling Jabra Direct without any success...

 

I am really upset by this lack of support.

ChrisS990's avatar
ChrisS990
Copper Contributor
Sep 04, 2020

Antoine HESKIA 

I am jst as displeased regarding support from both Jabra and Micrsoft.

I have 161 users on Teams, wit about 6 that have the call control issue.

All my headsets are manage via Jabara Express, so are all on the latest firmwares etc.

Resources