Forum Discussion
Teams call controls on jabra headset not working
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
Hello,
We are also having issues with call controls we Jabra Evolve 75. Started a couple of days ago. Also noticed that our Teams client has reverted back to previous state even though on version 1.3.0021759. Lost the new abilities like the new call/meeting pop-out in window. The setting for it also removed from Settings > General. Running Windows 10 Ent 2004 (19041.450). We also use full Teams PSTN calling and tenant is set to Teams Only mode. Jabra Link 370 (1.82.0), Evolve 75 (2.32.0 VP2). I do notice now in the Jabra Direct software under the Device tab and Product Info says Certified for Microsoft Teams (Bluetooth), No.
Same isues here !
We have Jabra evolve2 65 MS and since a couple of weeks the Teams button doesn't work anymore (it does not bring TEAMS in foreground, and not open up meeting neither). The LED on the link 380 and the headset does not turn to purple as well.
Jabra support tells me it's a TEAMS update issue. What is really strange is that we have one user with exactly the same setup as us which is working properly.
- Jabra Evolve2 65 firmware : 2.3.13
- Jabra Link 380 firmware : 1.6.6
- abra Direct version : 4.0.8560 with Microsoft Teams ”Ready”
- Teams version : 1.3.00.21759 (64 bits) in "Teams Only" mode
I tried reinstalling Jabra Direct without any success...
I am really upset by this lack of support.
I am jst as displeased regarding support from both Jabra and Micrsoft.
I have 161 users on Teams, wit about 6 that have the call control issue.
All my headsets are manage via Jabara Express, so are all on the latest firmwares etc.
