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owler_77's avatar
owler_77
Copper Contributor
May 14, 2020
Solved

Teams call controls on jabra headset not working

Hi,    I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
call controls
Headset
jabra
microsoft teams
software updates
  • Christian Dyck's avatar
    Christian Dyck
    Jul 28, 2021

    I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

     

    Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

     

    No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

dheuts's avatar
dheuts
Copper Contributor
Jul 27, 2020
Since a couple of days it working!
libby2cm's avatar
libby2cm
Brass Contributor
Jul 27, 2020
Ok.. what version of teams, jabra direct, firmware & windows are you on? 🙂
  • dheuts's avatar
    dheuts
    Copper Contributor
    Jul 28, 2020

    libby2cm 

    Since last week it's working!

     

    Microsoft Teams version 1.3.00.12058 (64-bits)

    Jabra Direct version 4.0.8560

    Jabra Link 370 Firmware 1.50.0

    Jabra Evolve 75 Firmware 2.10.0 (Value Pack 1)

    Windows 10.0.18363 Build 18363

    • Ole_Martin's avatar
      Ole_Martin
      Brass Contributor
      Aug 10, 2020
      I can confirm that it works for me too now. It seems that the 1909 update of Windows solved it. It still seems a bit brittle though, e.g. if I open a conversation window BEFORE I plug in the headset, the controls just turn into a disco light after a little while... But that is easily avoidable.

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