Forum Discussion
Teams call controls on jabra headset not working
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
Jabra support is saying that the call control buttons (answer, hangup, etc) will only work if you have teams enabled as a full PBX (to allow out bound calling to external numbers, etc) Is anyone running teams just for meetings and teams-teams calls and able to get the call control buttons to work? Would be nice to be able to hit the "hang up" button to be able to end meetings without having to go to the teams app on the pc.
- Ok.. what version of teams, jabra direct, firmware & windows are you on? 🙂
Since last week it's working!
Microsoft Teams version 1.3.00.12058 (64-bits)
Jabra Direct version 4.0.8560
Jabra Link 370 Firmware 1.50.0
Jabra Evolve 75 Firmware 2.10.0 (Value Pack 1)
Windows 10.0.18363 Build 18363
- I can confirm that it works for me too now. It seems that the 1909 update of Windows solved it. It still seems a bit brittle though, e.g. if I open a conversation window BEFORE I plug in the headset, the controls just turn into a disco light after a little while... But that is easily avoidable.
dheuts Are you using teams in full PBX mode where users can dial out to external numbers? Or just using it in teams mode where you can only call other teams users and join meetings?
