Forum Discussion

Copper Contributor

May 14, 2020

Solved

Teams call controls on jabra headset not working

Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...

Christian Dyck
Jul 28, 2021
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

Christian_Pedersen

Brass Contributor

Jun 30, 2020

owler_77

Exactly same here we bought 500 new Jabra devices 3 months ago now all are bricked and we rely on the Call Pickup and Hangup ..

Its 150k worth of headsets thats just going down the drain! 😞

REALLY hope that there will be some kind of interest in fixing this ..

ChrisS990
Copper Contributor
Jul 14, 2020
Similar problem here, also with Jabra headsets.
Some users work perfectly, some just refuse to work, and 2 are our most senior partners.
I really need a solution?
MaWest
Copper Contributor
Jun 30, 2020
Hi All,

After moving from Teams mode: "Island mode" to "Teams Only" most of our office clients (including my own) are working.
So I can recommend moving to "Teams Only mode, which seems to be the general problem for things not working.
- ymissel
  Copper Contributor
  Jul 14, 2020
  MaWest
  Thank you for the suggestion. I passed it on to our IT people. Unfortunately, our current global configuration requires use of 'island' mode.